Return & Exchange Policy
Return & Exchange Policy
At Arbian Scent, customer satisfaction is our priority. If your purchase does not meet your expectations, we are happy to assist with returns and exchanges in accordance with the following policy.
Eligibility for Returns & Exchanges
Returns and exchanges are accepted within 15 days of delivery.
- To qualify for a return or exchange:
- Perfume bottles must contain at least 95% of the original product.
- Products must be unused and returned in their original packaging.
- All labels, tags, and protective seals must remain intact.
- Samples, testers, and promotional items are non-returnable and non-refundable.
Returns and exchanges will only be accepted if:
- The product received is damaged, defective, stained, incomplete, or faulty.
- The item received does not match the quantity or product ordered.
- The wrong product was delivered.
How to Request a Return
To initiate a return or exchange request:
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Contact our customer support team at support@arbianscents.com with your order number and reason for the return.
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Once your request has been reviewed and approved, you will be provided with return instructions.
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Ship the parcel to the following address:
Arbian Scent
Comm. Plot #16, WCHS
Gulistan-e-Jauhar Block 4
Karachi, Pakistan
Please note that return shipping costs are the responsibility of the customer unless the return is due to an error on our part.
Processing Time
- Approved returns and exchanges are processed within 5–7 working days after the returned item has been received and inspected.
- During high-volume periods, processing may take up to 14 working days.
Refunds
Once your return has been approved and processed, any eligible refund will be issued through the original payment method used for the purchase. Processing times may vary depending on your payment provider.
Contact Us
If you have any questions regarding returns, exchanges, or refunds, please contact us:
Email: support@arbianscents.com
Phone: 0333-0423945